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 Frequently Asked Questions

I don’t usually need to edit a Snippet before saving. Is there a way to by-pass the editor and save a page or selection quickly?
  Yes, there are two ways to do that.
  • On an ad hoc basis: hold down the CTRL key while dragging your selection to the relevant folder of your Net Snippets sidebar. This particular snippet will be saved directly. To save an entire page without editing, hold down the CTRL key while dragging its address to your Net Snippets sidebar.
  • To make save-without-editing your default work mode: click the “Add” button at the top of the sidebar, choose “Advanced”, and on the pop-up menu deselect “Edit snippets before saving”.

The CTRL key always does the reverse of the default, so if your default work mode is not to edit before saving, holding down CTRL while dragging a snippet to the sidebar will call up the editor.

   

The screen capture feature of Net Snippets is great! In fact I’d like to use it to get partial screen captures that I can paste directly into Office applications or a graphics editor – without necessarily saving them as snippets. Is there a way to do that?
  You’re right, it’s much faster to work that way, than to capture the whole screen and then paste it into a graphics editor to take a selection. Choose “Capture Screen” as usual, select the area to capture, and then instead of dragging the selection to the sidebar, right-click on it and select “copy to clipboard” from the pop-up menu. Then paste it into Word, PowerPoint, or any other application that can handle graphics.
   
Can I brand my report?
  Net Snippets Professional allows you to extensively customize and brand your report. You can write what you like in the header and footer, including pasting in a logo instead of or in addition to the Net Snippets logo. You can change the contents of the header and footer at any time. When you make a change in the header or footer while creating a report, Net Snippets automatically applies it to all subsequent reports you prefer; so you’re always using the most updated version of your header and footer.

You can also create a header or footer in an external (e.g. graphics) program and paste it in to the header or footer area of a Net Snippets report.
   
When should I use the NS format to prepare a report for delivery, and when should I use one of the other formats?
  The NS format is ideal if you want to send a report, or a collection of snippets, to someone who also uses Net Snippets. The archive will automatically be extracted into their Net Snippets hierarchy.

If you’re sending a report to someone who doesn’t have the program, the easiest format to package in is probably “zip file with snippets”, because everyone already knows what to do with a zip file. They can extract it to a folder and open the html file. And just in case they’re not familiar with zip files, when they double-click on the archive they get a little message explaining what to do and which file to open.
I’m having problems adding the results of searches in some websites. The “Add Entire Page” command adds an empty snippet, or a snippet with only a small part of the information on the page.
  This is a problem with some database- and frame-based sites. You can usually get round it by selecting the entire page (Control-A), right-clicking within the selection and choosing “Add to Net Snippets” from the menu (or clicking the “Add selection” button on the Net Snippets toolbar).
If you’re in frame-based site, i.e. the problem arises because the page is composed of several different documents in different frames, you can also choose to add just one of them to your snippets. There are a couple of ways to do this:
  • Click the “Add” button in the Net Snippets sidebar, and choose “Frame” from the pop-up menu. You’ll get a list of the frames in the page, and can choose which to add. If you can’t tell which is which (a lot of sites don’t bother to give useful names to documents in frames), just add each in turn and see what you get each time.
  • Right--click in the frame that contains the information you need, and choose “Add to Net Snippets” from the pop-up menu. This adds the page you clicked on – if it’s in a frame, only the page in that frame is added.

As a last resort, you can use the screen capture feature to add exactly what you need to your snippets. This produces an image, not searchable text; but it does faithfully reproduce exactly what you see on-screen.

   
When I prepare a report I get a notice that Net Snippets does not support merging snippets that have frames, and that these snippets have therefore been checked out. But I need to include that material in my report! What do I do?
  Support for frames has been improved in the latest version. When you choose “Add entire page” and it appears in the Snippet editor window, the borders of any frames are clearly marked, so that you can see, before saving the snippet, that it’s a frame-based page. If you need to include that Snippet in a report, choose “cancel” to exit without saving the snippet, and then save only the frame that contains the information you need (or a relevant selection from it). In almost all cases, the document that contains the actual information is in one frame and the site’s logo, navigation bar, advertisements, etc. are in the other frames, so it’s in fact an advantage to be able to save only the relevant frame.

If you really do need to preserve in your snippet the look of the entire page, add it as a screen capture. If the part you need doesn’t fit into one screen, capture the first part, then scroll down, capture the next part and add it to the previous snippet. Check whether Net Snippets has added a dividing line between the two sections, and if so, delete it. Usually the result will look just like it does on-screen: you won’t even be able to tell that it’s composed of two screen captures. And you’ll have no problem including it in your report.

   
I’ve found some sites that make it very difficult for me to highlight a selection of the text or page; and if I do manage to select something, the selection doesn’t appear in the snippet when I choose “Add selection”. How can I save material from sites like this?
  Yes, some sites do strange things with frames and layers to try to force you to return to them rather than saving information locally. If all else fails, you can always add a selection as a screen image. Choose “Capture Screen” from the Net Snippets bar, select the part of the screen you want, and then drag the selection to a Net Snippets folder or a previously saved snippet. If you drag it to a folder, it will be saved as a new snippet; if you drag it to an existing snippet, it will be added to the end of that snippet.
   
Occasionally when I print a report that I created using Net Snippets some the text on the right gets cut off. Is there a way to fix that?
  Yes, that doesn't occur very frequently. It can be fixed by changing the browser's page settings. From the browser's menu click on file and select 'Page Settings'. Change the size of the left and right margins to 1 inch. That should fix the problem.
   
I’m used to working with a fixed Favorites bar on the left of my browser screen. The Net Snippets bar now occupies that space. Is there an easy way to see them both together?
  The Professional Edition lets you import all your Favorites into Net Snippets. Click “Add” at the top of the Net Snippets bar, and choose “Advanced” from the menu; then choose “Import Favorites” from the submenu. Your entire Favorites tree will appear under a Net Snippets folder called “Favorites”.

You can now continue to use the Favorites folder the way you did before – by just adding links to it or to a subfolder; or you can use it just like the other Net Snippets folders – add comments and metadata to existing items, add snippets anywhere in the Favorites hierarchy, and so on. From this point on, you really don’t need a separate Favorites bar.
   
When I click on a saved snippet, I see the actual content that I saved, including a link to the source. Sometimes that’s what I wanted to do; but sometimes I want to go directly to the remote source it came from, i.e. work the way my browser’s Favorites or Bookmarks work. Is there a way to do that without having to access the saved snippet first?
  Yes: for quick access to a snippet’s source page, click on it while holding down the CTRL key.
   
What’s the difference between creating a bibliography separately, and creating it “on the fly” as part of creating a report? Does it matter which I choose?
  The bibliography that’s automatically created (if you choose to do so) when you create a report is a short list of source information for each snippet. You can’t specify a preferred format for it. Use this option if you want to record source information in the report, but you don’t care how it looks.

The “Create Bibliography” option allows you to format the bibliography in one of the three most popular styles: APA, Chicago, or MLA. If you want a nicely formatted bibliography, or if you need it to be in one of those styles, choose this option before you create the final report. Then when you create the report, the bibliography will appear in the list of possible contents, along with all the other snippets. Select the pre-created bibliography, and de-select the automatic bibliography that appears under the “customize” menu (you wouldn’t usually want both to appear in the same report).
   
I need to save material in various European languages. The text looks fine on-screen but when I save it as a Snippet all the accented characters are lost.
  We’re working on how to enable you to save text in lots of different languages and encodings, from websites that use different encodings, in a format that will be correctly reproduced on-screen by any browser. We fully intend to include support for a much wider list of languages in later versions. Right now, the way to solve this problem is to save the text you need as a screen capture. It won’t be searchable, but it will look just the same as the original site, accents and all.
   
Is there a way to edit a bibliography that Net Snippets has created, in Word?
  Your bibliography appears as a snippet in the relevant Net Snippets folder, and you can edit any snippet in Word. To do that, right-click on the snippet (in this case, the bibliography), choose “Open With” from the pop-up menu, and “Microsoft Word” from the submenu.
As you probably noticed, that menu also gives you the option of opening the snippet in your default HTML editor or in Microsoft FrontPage.
   
I’d like to insert documents that I’ve already saved locally, into my Net Snippets hierarchy, so that I can include them in reports, package them for delivery together with snippets saved from the web, and so on. How do I do that?
  From within Windows Explorer or “My Computer”, just drag the icon for that document into the Net Snippets sidebar in your browser, or into the Net Snippets desktop bar. If the file is an html page or a graphics image, the entire contents of the file will appear in the snippet you’re adding. If the file is in a proprietary format, such as a Word file or PowerPoint presentation or PDF, the snippet will contain a link to the local file; double-clicking the link will open the file in its native application (Word, PowerPoint, Adobe Acrobat, etc.)
 
If you include in a report a snippet that links to a local file, remember to choose “prepare for delivery” before you e-mail the report, in order to ensure that the local file, not just the link to it, will be included in the e-mail message.
   
I have a previous version of Net Snippets Professional Edition. How do I upgrade to the new version, and how much does it cost?
  Your Net Snippets license allows you to upgrade to the latest version of the same Edition you bought, at no additional cost. Just download the current version and install it. The new version will access your license information automatically.
   
What happens to all the information I saved in my previous version, when I upgrade?
  Nothing happens to it! All your snippets and settings, preferences, styles, report customization, and so on, will be preserved. The only change you’ll notice is the increased functionality.
   
I’d like to include my comments in the table of contents of my report. Or if the report contains citations from a bibliographic database, I’d like to include the article abstracts that I’ve copied into the “abstract” field. Can I do that?
  You can include either the abstracts or your comments in the TOC (you can’t, right now, pick and choose, including the abstract for some snippets and comments for others). In the “Create Report” screen, click on the tab “Customize” and select “Table of Contents”. Then in the right-hand pane, choose “Snippet Settings”. You’ll see a bar labeled “fields to include under each snippet” – you can choose to include the abstract field, the comments field, or no field.

As usual, your choice becomes the default for all subsequent reports, until you change it.
   
How do I add and update information that Net Snippets doesn’t include automatically, such as keywords, author, etc?
  When you edit a snippet (when first adding it or at any time thereafter), you can add, edit and update information associated with it: keywords, abstract, comments, and “custom information”, i.e. the name and contact information of the snippet’s creator. If you’ve added custom information to one snippet, it automatically appears in all the other snippets saved on that computer, so you don’t have to “sign” your snippets repeatedly. The other fields – keywords you many want to add, comments, and abstract – are specific to each snippet and are not copied from one to the other. Really you have here a mini-database of information that you want to associate with each snippet. Of course none of the fields are obligatory: you can add as much or as little information as you need.

The “Source” section records cataloging information about the item you’re adding; one of the fields is “Authors”. The easiest way to fill in that field is to copy or just drag the relevant text from the snippet. The abstract is a separate tab, but again, it’s easy to fill it in by selecting and dragging the document’s own abstract from the snippet.
   
Is there any way to maintain highlighting while printing out a report? The
Snippets lose highlighting once it's printed.
  You can fix this by going into Internet Explorers "Tools->Internet Options" menu and clicking the 'Advanced' tab. Go to the 'Printing' section there and check the 'print background colors...' item.
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